FAQ
l789 FAQ — Answers to All Your Questions
From deposits to withdrawals, account security to mobile gaming — find clear and detailed answers to the most frequently asked questions about l789 here.
Whether you're new to l789 or a seasoned player, certain questions come up for everyone. How to easily deposit money using bKash or Nagad, how long withdrawals take, whether support is available at night, or what to do if you have trouble playing on mobile — detailed answers to more than 20 questions across five categories are laid out here. Go directly to the category you need and find your answer.
Frequently Asked Questions
How to Deposit Money
Deposits & Payments
Log in to l789 and go to the "Deposit" option, then select Nagad. Send payment to the specified merchant number via the Nagad app or by dialing *167#. Enter the transaction ID and amount in the deposit form and confirm. Your balance is usually credited within a few minutes. The minimum deposit amount is ৳300.
Wait a few minutes first, as there can sometimes be a brief delay due to network issues. If it still hasn't been credited, take the bKash / Nagad / Rocket transaction ID and screenshot and contact l789's 24/7 live chat or email [email protected]. Our team will verify and resolve it quickly.
l789 does not charge any deposit fee of its own. However, your mobile banking service (bKash, Nagad, or Rocket) may deduct a small charge according to their own policy. For bank transfers, the bank's own fees may also apply. Check your service provider's fee policy before depositing.
There are four deposit methods at l789: bKash, Nagad, Rocket and bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount for each method is ৳300. You can ask on live chat for the latest account numbers if needed.
l789's welcome bonus is 120% on the first deposit, up to a maximum of ৳15,000. Example: deposit ৳1,000 and you receive ৳1,200 in bonus, making your total balance ৳2,200. Before withdrawing the bonus, you must wager 15 times the bonus amount — on the bonus only, not on your deposit.
Contact & Support
Support Services
l789 has two support channels. First, live chat directly on the site — for the fastest resolution. Second, email: [email protected] — suitable for detailed issues, screenshots, or sending documents. Both channels are available 24 hours a day, 7 days a week.
Yes, l789's support team serves in both Bengali and English. For Bangladeshi players, communicating in Bengali is the most convenient option. You can write in Bengali as soon as you open the live chat, and the agent will reply in Bengali.
For a quick resolution, keep the following information handy: your registered email or username, the approximate time the issue occurred (BST), the transaction ID and amount for payment-related issues, and a screenshot of the issue if applicable. This helps the support team assist you much faster.
Absolutely. l789's support runs 24/7 — night, early morning, holidays, Eid — always. Even if you open live chat at 2 AM, you will find an active agent. Urgent issues, such as a stuck payment, can also be resolved at night through live chat.
Account Security
Security & Privacy
Yes. l789 uses SSL (TLS) encryption, so your personal information, password, and payment details are sent to the server in encrypted form. Even if a third party intercepts the traffic, they cannot decode it. We follow responsible platform operation policies to ensure fair play.
Change your password as quickly as possible. Then contact us via live chat or [email protected] to request a temporary lock on the account. Also check your email account — if that has been compromised too, change its password first. Share screenshots of any suspicious logins or transactions with support.
At least 12 characters, combining uppercase and lowercase letters, numbers, and special characters (such as !@#$%). Do not use your own name, date of birth, or easily guessable words. Avoid using your l789 password on any other site — keep a separate password for each site.
Never. No l789 staff member will ever ask for your bKash PIN, Nagad PIN, Rocket PIN, or OTP. If anyone claims to be an l789 representative and asks for this information, it is a scam. Hang up immediately and report it to [email protected].
Always check that the address bar shows l789.mom and verify the connection is secure (https and the padlock icon). Domains like l789mom, l789-bd, or similar look-alike domains are fake. Do not download apps from unknown sources. If you receive a link to a suspicious site, send it to live chat to confirm.
How to Withdraw Money
Withdrawals & Payments
To withdraw bonus winnings, you must wager 15 times the bonus amount. Example: if you receive a ৳1,200 bonus, you need to place a total of ৳18,000 in wagers — only then will you be eligible to withdraw the bonus winnings. Wagering is calculated on the bonus only, not on your own deposited funds.
Withdrawals at l789 are generally completed within 1 hour. Transfers via bKash, Nagad, and Rocket are processed quickly after approval. For bank transfers, the bank's own processing time may be added.
Yes, l789's withdrawal process runs seven days a week, 24 hours a day. Requests made at night or on Friday and Saturday are also generally completed within 1 hour. However, for bank transfers, it may take a little longer outside of banking hours.
The pending status is usually resolved quickly. If it shows pending for more than 1 hour, contact live chat and provide your withdrawal amount and the time of the request. Often the withdrawal is released as soon as a small verification step is completed.
The minimum withdrawal limit for any method at l789 is ৳800. Withdrawal requests for less than this amount are not accepted. The minimum deposit limit is ৳300. Playing regularly means your balance can easily reach the withdrawable threshold.
Playing on Mobile
Mobile & Browser
Clearing the browser's cache and cookies usually reduces the problem. In Chrome, go to Settings → Privacy → Clear browsing data; the same steps apply in Firefox or Samsung Browser. Then reload l789.mom. If your network signal is weak, switch to a Wi-Fi or 4G connection.
l789 runs on any modern smartphone and tablet — Android (8.0 or higher) and iOS (iPhone and iPad, iOS 13 or higher). It works equally well on desktops running Windows and macOS. Updating the browser on older devices improves performance.
Absolutely. l789.mom is fully mobile-responsive, so you can enjoy the full service from Chrome, Firefox, Samsung Internet, or Safari without downloading a separate app. Slots, casino games, deposits, and withdrawals — everything can be done in the browser.
Yes. After opening l789.mom, use the browser's "Add to Home Screen" option and the site will appear directly on your home screen just like an app. This means you don't have to type in the browser every time, pages load a bit faster, and you get a full-screen experience.
Still have questions?
Our support team is ready 24/7 — write in Bengali and get a quick reply.
Chat with us live
[email protected]
Click the live chat icon on any page of the site to speak directly with the team.